FAQ

We are proudly based in Kenya, working closely with local farmers, manufacturers, and artisans to source authentic, sustainable, and high-quality products for international buyers.

We currently export to markets in Europe, the Middle East, Asia, and North America, with continuous expansion into new regions based on demand and partnerships.

All our exports go through strict quality assurance checks, proper packaging, and compliance with international export standards. We work only with certified suppliers and producers who meet global quality requirements.

The minimum order quantity varies depending on the product type. For perishable goods like fruits or flowers, we usually require a full-crate minimum, while for processed or dry goods, we can accommodate smaller volumes for first-time buyers.

Shipping times depend on the destination country and mode of transport. Typically, air freight takes 5–10 business days, while sea freight may take 3–6 weeks depending on port schedules.

Yes, Thesaki Enterprises provides customized packaging and private labeling to match your brand preferences and market standards. Our team can help design export-ready packages for your target market.

We accept bank transfers, PayPal, and secure international payment gateways. For large or repeat orders, we also support letter of credit (L/C) or advance payment agreements as per client arrangements.

Your satisfaction is guaranteed. In the rare event of damaged or unsatisfactory goods, we offer a money-back guarantee or replacement depending on the agreement. Our goal is to ensure every client receives value and confidence in our service.

You can contact us through our website contact form, email, or WhatsApp to share your product requirements. Our export team will provide a detailed quotation, shipping options, and expected timelines within 24–48 hours.